Refund Policy

I.The 7-Day Guarantee

We stand behind the standard of our service. Every paid subscription carries a 7-day money-back guarantee. If the service does not perform as promised within seven days of activation, you may request a full refund as described below.

II.Why We Offer a Trial First

We strongly encourage every prospective subscriber to claim the free 24-hour trial before purchasing. The trial allows you to verify channel availability, picture quality and compatibility with your device and connection, reducing the likelihood that a refund is ever needed.

III.Eligibility

A refund request will be honoured where:

• The request is made within 7 days of subscription activation.
• You have contacted support and allowed a reasonable opportunity to resolve the issue.
• The fault is attributable to the service rather than to your own equipment or internet connection.

IV.Exceptions

Refunds may be declined where:

• The 7-day window has elapsed.
• The issue arises solely from your device, network or internet provider.
• The account shows evidence of credential sharing or misuse.
• The request follows substantial use indicating the service performed as described.

V.How to Request a Refund

Write to [email protected] or use the Contact page, stating your name, the email used at purchase, and a description of the issue. Our court will respond promptly and, where eligible, process the refund to the original payment method.

VI.Processing Time

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, funds typically appear within five to ten business days.

VII.Your Statutory Rights

This policy operates alongside, and does not diminish, any mandatory consumer rights you hold under Maltese and European Union law.