Privacy Policy

I.Our Commitment

IPTV Malta respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why, and the rights you hold under the General Data Protection Regulation (GDPR) and applicable Maltese law.

II.Data We Collect

We collect only what is necessary to provide and support the service:

• Contact details you provide, such as name and email address.
• Subscription and transaction records, excluding full payment card numbers.
• Technical data such as device type and IP address, used to deliver and secure the stream.
• Communications you send to our support court.

III.How We Use Your Data

• To activate, deliver and maintain your subscription.
• To provide customer support and respond to your enquiries.
• To process payments through secure third-party processors.
• To detect, prevent and address fraud or abuse of the service.
• To send essential service notices, such as expiry reminders.

IV.Lawful Basis

We process personal data on the basis of contract performance (to provide the service you purchased), legitimate interests (to secure and improve the service), and legal obligation where applicable. Where we rely on consent, you may withdraw it at any time.

V.Payment Security

Payments are handled by reputable, PCI-DSS compliant processors. We do not store your full card details on our own systems. Transactions are encrypted in transit.

VI.Data Sharing

We do not sell your personal data. We share it only with trusted processors who assist in operating the service — such as payment and email providers — and only to the extent necessary, under appropriate contractual safeguards.

VII.Data Retention

We retain personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes and enforce our agreements. When no longer required, data is securely deleted or anonymised.

VIII.Your Rights

Under the GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data where applicable.
• Object to or restrict certain processing.
• Request portability of your data.
• Lodge a complaint with the Maltese Information and Data Protection Commissioner.

IX.Cookies

Our website uses cookies as described in our Cookie Policy. You may manage your preferences through your browser settings.

X.Contact

To exercise your rights or ask questions about this policy, contact our data team at [email protected].